This is incredibly frustrating. The forgot password process is standard for all web sites. Please can someone look at the web site's back end and fix the issue.
Also, the help pages and chat box on the main virginmedia.com website only provide help and contact details for services, but nowhere can you flag defects or bugs with the actual web site itself (hence the post on this forum).
Re: Unable to reset password on the My Virgin Media web site
a month ago
I've tried with a password that doesn't meet the requirements but the "Continue" button is disabled. It is only enabled when you have fulfulled all the requirements so it is impossible to proceed with an invalid password.
I work in software development, and have implemented password reset features on web sites myself. The nature of the error message appears to confirm that the request is being received by the backend system but there is some null value that is causing the error (based on the error message stating that something has not been filled in).
I am sure this is not just affecting my account. I don't expect someone on the forum to fix the issue, but how can we inform VirginMedia (or the company that manages their web site) that this is a problem.
(Sorry for posting duplicate post, couldn't find the original there but thanks for deleting it)