I am unable to access my account at all because I cannot reset my password, I try to reset it asks for my username then my security question then tells me to enter a new password and then it just loops back to enter username over and over.
having this issue on the mobile app, the main website and everything in between, I have tried to use 4 different machines, several phones, main internet and mobile internet absolutely nothing works.
I have contacted virgin directly on several occasions and they just cannot grasp what I am trying to tell them.
Sorry to hear of the online account access issues and problems getting this looked into when contacting the team. We appreciate you taking the time to raise it via the forum and aplogise for the delays in getting back to you.
Are the details you used to log in previously to the Virgin Mobile, MyVM app and online account the same details? When were you last able to access any of these? What error message do you get when trying to access the different accounts?