I am unable to access my account at all because I cannot reset my password, I try to reset it asks for my username then my security question then tells me to enter a new password and then it just loops back to enter username over and over.
having this issue on the mobile app, the main website and everything in between, I have tried to use 4 different machines, several phones, main internet and mobile internet absolutely nothing works.
I have contacted virgin directly on several occasions and they just cannot grasp what I am trying to tell them.
I require someone to manually reset my account.