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Unable to reset My Virgin Media password

Hi, I have forgotten the password for 'My Virgin Media' and am attempting to reset it via 'forgot password link' on the log in page. I correctly enter the security information that is requested, whenever I enter and confirm a new password I get the error message: Something is missing or incorrect'. I have tried this on different browsers both on pc and mobile and get the same. No idea what to do next. Any ideas?. Thanks!

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Re: Unable to reset My Virgin Media password

Hi robind1, thanks for your post.

 

Sorry to hear you've encountered this problem. I'll help get it sorted, just look out for my PM confirming a few details & get back to me when you can.

 

TOm

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