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Isolar2
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Unable to reschedule equipment delivery

I realised, after setting up the account, that I needed to alter the delivery date of the router etc. I was told, via chat, that I'd need to wait until my account was showing up on the system.

Now that I have confirmation that it has been set up, I've been repeatedly trying to change my delivery date but it is proving impossible.

Every time I try to "manage my order" I am redirected to a sign in page that then takes me back to my home page. In fact this seems to happen when following any link from my account home page.

There are no links for rescheduling the delivery that I can see, despite this being given prominence in the "welcome" email. 

There doesn't appear to be any useful help on the matter, and the chatbot told me to contact Yodel directly. However, Yodel require their delivery number to reschedule a delivery and it only appears to relate to the case of a missed delivery.

This is very frustrating. Virgin appears to have set up a deliberately opaque store front online, with blocked communication channels, dead ends and endlessly regressive loops back to sign in pages.

This smacks of design rather than incompetence and, as a new customer, I am very unhappy with the service even before the contract has begun.

I would appreciate if a Virgin rep could advise me how to quickly and simply change a delivery date for the installation items. This should not be a difficult process. 

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John_GS
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Re: Unable to reschedule equipment delivery

Hi Isolar2

 

Thanks for posting and welcome to the community

 

I'll PM you to sort this out

 

Kind regards,

John_GS
Forum Team


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