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Unable to renew or contact CS

Like many others I have been unable to contact CS to negotiate a new BB contract. Will Virgin guarantee that existing customers will not be penalised financially by being put onto a full priced tariff without the ability to cancel or discuss terms?

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Re: Unable to renew or contact CS

Hello

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Unable to renew or contact CS

Hi. I've done this but have not had a reply as yet from a week ago. I'll try again.

 

Thank you 

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