Unable to register

[Ninster]

I’ve just placed an order and got my install date. Got the email to register and when I attempt this, all I get is can’t use this password try another and no matter what I do or try, I can’t register for an online account.

hope someone can help otherwise I’ll be calling pre install and cancelling the order 

[Lee_R · Accepted solution]

Hi @Ninster, thanks for posting and welcome to our community.

Sorry to hear that you've been unable to set up a My Virgin Media account, so far. I'm guessing you've already tried alternative browsers and deleting your browsing history and cache, therefore I would like to take a closer look on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @Ninster, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R
 

[Ninster]

Thanks Lee,