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Unable to register

I'm having a nightmare trying to register my online account.

I've been a virgin customer for a couple years now and have managed to avoid really needing it, but need to now. 

Every time I get to the verification page it asks me to answer a security question but doesn't give me a security question to answer! I waited on the phone for over 35 minutes to ask a person about it, and he very patronisingly told me to follow the instructions and refresh the page if it didn't work because its temperamental... but thats not my problem - virgin should fix the page if its so temperamental! 

So far when Ive seen this problem on the forums a virgin rep has replied to fix it in a private chat, so hopefully that doesn't take too long to get done.

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Re: Unable to register

Hi larimatson, 

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with registering for an online account. I've popped you over a private message so I can look into this further (purple envelope in the top right hand corner)

 

Alex_Rm

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