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nel-ma
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Unable to register virgin media account

Hi,

I am a new customer, and received the email for eBilling. I clicked the link in the email to register a virgin media account using my account number and area reference. 

Unfortunately, it prompted a message "Sorry, the username is not available". May I know what is username format standard? Or how should I resolve this issue? Thank you a lot! 

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Zak_M
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Re: Unable to register virgin media account

Good morning @nel-ma 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with registering for a my virgin media account. 

 

A few questions if you wouldn't mind.  Are you a returning customer, have you been a virgin media customer previously? Are there any +/- signs in your email address? 

 

Kind regards,

Zak_M

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nel-ma
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Re: Unable to register virgin media account

Thank you.

I am not returning customer. And my email address do not contains any +/-.

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Zak_M
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Re: Unable to register virgin media account

Thank you for confirming that.

 

Have your services been installed yet? 

 

Kind regards,

Zak_M

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nel-ma
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Re: Unable to register virgin media account

Hi,

I just tried remove the symbol in username, and it works now! Thank you so much!

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Zak_M
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Re: Unable to register virgin media account

Brilliant,  glad to hear it.

 

If we are able to assist you further then please do let us know. 

 

Kind regards,

Zak_M

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