Unable to register to MyVM as can’t set a password

[roseblossom]

I have been experiencing issues for the past week with trying to set a password when trying to register myself for MyVM online as I get the message “You can’t use that password. Please choose another.”

I have tried many different password combinations, different browsers, different devices. Nothing works. I contacted VM via WhatsApp and was told that I was supposed to get a call back from IT support and have not had this. This is really frustrating and I am very disappointed in this service from VM. How are VM going to resolve this?

[Natalie_L]

Hi Roseblossom, 

Welcome to the Community and thank you for getting in touch. 

I am very sorry to hear you are experiencing issues when setting up your online account, we are here to help. 

From your post, I see you have already tried a few steps so I would like to take a closer look from our side. To do this, I will just need to pop you over a private message to confirm a few details. 

The message will be available via the purple envelope on the top right of this page. 

Speak soon,