I have exactly the same issue as others, been a customer for 6 months, receiving and paying bills but blocked from registering my account. Any help from Virgin?
Thanks for your post and welcome to our community.
I am very sorry you're having some issues setting up your online account, this isn't good.
What happens exactly when you're trying to set up the account? Is there a specific error message so we know how we can sort this moving forward?
Let us know and we'll take it from there.