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Mhugs2
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Unable to register for myvirginmedia account

Hi,

New customer to virgin media. Set up broadband at the end of April but still unable to sign up for an account.

I enter my surname, account number and area code, as requested, and keep getting this error:

Your My Virgin Media account

We're sorry, but we're having a few technical problems and we can't set up your account at the moment.

Please come back and try again later

 

Same thing everytime. Help please.

 

Thanks,

Margaret

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Sasha_W
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Re: Unable to register for myvirginmedia account

Hi @Mhugs2

 

Welcome to the forum page and thanks for posting this on here. 

 

Sorry to hear you're having some issues when trying to set up a Virgin Media account, but we can certainly look into this for you. 

 

Just to confirm, have you tried on a different web browser and different devices? Does it still come up with the same error message? 

 

It may just be that we need to confirm a few details on our end, but please do let us know. 

 

Thanks 

 

 

 

Sasha - Forum Team


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Mhugs2
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Re: Unable to register for myvirginmedia account

Yes, tried on multiple devices/browelsers but always get the same error. Thanks

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Sasha_W
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Re: Unable to register for myvirginmedia account

I will pop you over a PM so we can look into this further for you. 

 

Please keep an eye out for the purple envelope at the top right hand corner as this will take you to PM's 🙂 

 

 

Thanks 

Sasha - Forum Team


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