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Unable to register for My virginmedia

Am a returning customer but there seems to be some confusion with my last account and the new one...The surname is the same , of course, and the email address is the same, is this the problem but wasn't advised about this when rejoining.

So now I can't view our account..have tried phoneing the tech dept but have difficulty understanding the conversation.

Advise needed please

Thank you

 

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Re: Unable to register for My virginmedia

Hi Rodders-bruv,

 

Thanks for posting and welcome to the community. Sorry to hear you're having issues with the online account. Just so I can pin-point the issue, can you confirm;

 

Have you been with us before, and had an online account with this account? If so, is that the email you're wishing to use?

 

If it is, we can do a Move and Transfer for you of the online account, that usually takes upto 24 hours, but we'll need to do this over a secure PM. If this is the case, please let me know and I can sort this out. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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