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oliethefolie
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Unable to register for My Virgin Media account online

Hi there

I have my virgin media all set up and it's great. However I'm trying to register an online account and keep getting this issue.

"We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband."

 

I was hoping someone could set it up on the back end for me please?

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Akua_A
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Re: Unable to register for My Virgin Media account online

Hi @oliethefolie,

 

Welcome back to our community forums. 

 

Sorry to hear you experienced this while setting up your account. I can however see you have been in contact with our team regarding this. Just to confirm have you since been able to log in successfully? Do you need any further help?

 

Thanks,

Akua_A
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oliethefolie
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Re: Unable to register for My Virgin Media account online

No it hasn't worked I got the error when I was on the phone with them, I don't know if it's an issue on your end or mine though.

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Akua_A
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Re: Unable to register for My Virgin Media account online

Thanks for letting us know @oliethefolie.

 

What error message are you currently getting?

 

Thanks,

Akua_A
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oliethefolie
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Re: Unable to register for My Virgin Media account online

"We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband."

This is the message. I get through the process past the virus protection thing and when I click continue it says this.

 

 

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Akua_A
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Re: Unable to register for My Virgin Media account online

Thank you for getting back to us @oliethefolie.

 

Just to confirm is this the link you used to register your account https://my.virginmedia.com/create-profile/register?  Also have all your services been fully installed and are currently running? 

 

Many thanks,

Akua_A
Forum Team



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oliethefolie
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Re: Unable to register for My Virgin Media account online

Yes and yes

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Akua_A
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Re: Unable to register for My Virgin Media account online

Thank you for letting us know @oliethefolie.

 

In this case, I have just sent you a private message in order to best look into this. Please look out for the purple envelope and provide a response when you can.

 

Thanks,

Akua_A
Forum Team



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