Virgin Media Community

[seanmac]

Hi, same issue for me - I'm a new customer, have had broadband set up and working for a few days now but can't create an account. When I try ti register it tells me I'm already registered and when I try to do a forgot password it doesn't recognise my email so I'm stuck going around in circles.

[MOD EDIT: Post split to create own thread]

[Zach_R]

Hi @seanmac,

Thank you for your post and welcome to our community forums. We're here to help.

I am really sorry to hear that you appear to be facing some issues when registering for an online account. Can you trying clearing your cache and cookies and then trying again to see if that alleviates the problem?

Thanks,
 

[seanmac]

I’ve tried logging in incognito, in different browsers and through the app - all won’t let me in and give some form of error.

[Ashleigh_C]

Hi there @seanmac

Thank you so much for updating us. 

I'm going to pop you a PM so we can look into this a bit further, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.