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Unable to register account

Unable to register a Virgin Media account following transfer of account from my son to myself in November 2019. Can't access on-line bills or any other features. Have contacted VMand made many attempts. Even had a text message from VM to say that it was also sorted, when it wasn't. Account number has changed (old a/c no. but ending 02 rather than 01). Have spoken to Customer Support several times but problem still exists. Register process gets as far as selecting Child Safe/Web Safe options but is then followed by "Unable to register. Sorry, please try later". Help!

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