I am having an issue registering my VM account. I have spoken with the chat team and they were unable to help. Tried teh phone but got cut off. The issue is this:
Register for My Virgin Media -> input last name, account number, area reference -> Create username, password, and security question -> select Web Safe settings -> then I get a page saying "We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband."
I'm sorry to hear you're having some problems when trying to register your My Virgin Media account. We'll need to raise an IT ticket for this issue to be resolved. I'm going to pop you over a PM so I can take some account details.