It seems a common issue, but I haven't found any solution that works for me. Yesterday I set up my Virgin Media package (broadband, TV and phone). Everything seems to be working well, except that I don't get wifi signal in certain rooms of the house. I was told I have to use the Virgin app to scan the premises and then likely get a signal booster.
The issue is that in order to use the app I need to register a My Virgin Media account, and so far I haven't been able to do so. In particular:
When attempting to register using the email associated with the account I get an error message stating “Sorry, this username is not available” (odd, because if I try to do a password recovery it says that the username does not exist).
When attempting to register with any other email, it goes through to a page where I am able to toggle the Web Safe settings, but then on the following page I get a different error message saying “Sorry! We are not able to set up your my Virgin Media account at the moment. lease try again later, or you can also set up your my Virgin Media account at the time of your broadband installation.”
I tried to phone but the agent just repeated my steps above and said that they did not have a solution, which seems odd.