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Unable to post the Wi-Fi box back

Hi,

 

I am currently unable to send back my virgin media Wi-Fi box after ending my contract with the company. This box was for my university house however I have since vacated the property due to covid and sent the keys back so do not have access either. I have been send multiple emails and text messages telling me I will be charged. Can the new tenants use the box that we have left at the property? I don’t know what to do as I cannot afford to pay £150 to keep the box as well when I no longer live there so can’t possibly send it back.

 

Thanks

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Re: Unable to post the Wi-Fi box back

There are posts this week from VM saying that they are using door collection teams to pick up old equipment from houses during these times - see this post for an example - you could try and arrange that with the new tenant - if possible.

https://community.virginmedia.com/t5/Virgin-TV/Returning-equipment/td-p/4377193

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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