What VM say on this generally:
Financial circumstances have changed
If your circumstances have changed, don’t worry – we’re here to support you.
We have options to help, depending on what situation you’re in. They vary from giving a few extra days to pay your bill, to offering you a reduced service for up to six months so that you can stay with us while paying back what you owe in an affordable way.
If your circumstances mean you can’t take any of our options, we might have to place our account with one of our trusted agencies. They’ll be able to accommodate you making payments over a longer time.
Remember, we’re here to help make payments straightforward and support you with managing your account in difficult times. Contact us to discuss payment options