Hi, I've getting an error message when I try to sign in since changing my password from @virginmedia.com to my gmail account, this was following an e-mail to advise the VM account was no longer active.
"Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: API03)"
Please help, it's driving me crackers not being able to sign in, then not being able to reset my password... round & round we go...! This is the only way I've been able to ask for help, ironically I had to sign in to get assistance on the Virgin Media website which is incredibly frustrating.
Good morning @monions
Thanks for posting and welcome to the community.
Sorry to hear of the online account issue. If you've just changed the log in email for the My Virgin Media username to a non-VM email, then the password would still be the same as before unless you changed that.
I'll send you a PM though to help.
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Hi, thanks for getting in touch. I tried using the same password but it just kept looping back to the sign-in page, that's when i tried to reset my password & got the error message. So was pretty stumped.