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Unable to login to email

For several weeks I have been unable to login to one of my virgin.net email address. I can log in to my primary account and change password for the account in question but my devices still tell me the password is incorrect even though its not. If I try online it tells me

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

As mentioned I have been trying for over two weeks

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Re: Unable to login to email

Hi RayH1,

 

Thanks for posting, and sorry to hear you're unable to access your mailbox, 

 

This is something we can help with, I've popped you over a private message so I can a few more details from you. (purple envelope, top right hand corner)

 

Alex_Rm

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