To continue my contract, a 39% increase has been levied. On top of this (presumably), a further £9 (24%) will be levied in April.
I've now tried three times to phone, both on 150 and the other number but get the same menus and a request to enter parts of my password. This is not recognised (yet IS for the community).
Why does one need a password entry to speak to someone? There's no security involved.
I cannot understand why there's such a swingeing increase on my tariff followed shortly by yet another. I wanted to discuss my options to reduce this phenomenal increase and as an octogenarian, find this 'devil and the deep blue sea' situation very unsettling, exasperating, and unhealthy, esp. as I've been a customer for 13 odd years,
Thank you in anticipation
MAR