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Unable to delete secondary profile

Hello, I am currently trying to delete a second profile I created that I no longer need, but when I click to delete it I receive a "page can not be found" error, i've created other profiles to test and they all delete fine, is there a known fix for this please? Thank you

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Re: Unable to delete secondary profile

Hello Gmeurs

Thanks for your post 

Can you please expand in a bit more detail as to what you mean by Profile please 

Gareth_L

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Re: Unable to delete secondary profile

Hi, 

That's no problem at all, I mean a secondary account sorry, not just a new email alias but a sub account underneath the main one. Normally I can delete these when no longer needed, but for this particularly one I receive a "404" webpage error instead, i'm hoping these can be deleted remotely as I don't like having excess email addresses I no longer require.

Thank you

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Re: Unable to delete secondary profile

Thanks Gmeurs

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

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Re: Unable to delete secondary profile

Thanks for those details Gmeurs

I have requested for this to be deleted by our IT department 

It can take up to 10 days to be deleted 

if you go to mailtester.com over the next few days enter email where its asks

If its red its deleted if its green then its still active 

Gareth_L

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Re: Unable to delete secondary profile

Hi,

That is perfect thank you, but I am currently unable to now login to my virgin account, it is stating the username or password is wrong, the email I requested to be deleted was not my primary email address, are you able to help with this please?

Thank you

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