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Unable to create online account

I've been trying for a few days now to create a my virgin media account to use the app and manage my account, but keep getting the same "sorry, something went wrong" notification - anyone found a way around this or know how to fix it?

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Re: Unable to create online account

Hi DBeckett25,

 

Welcome to the community forums and thank you very much for your post. We are sorry to hear that you have been experiencing an issue when trying to set up your online account. Have you attempted to register since? If so, have there been any changes or are you facing the same error message? Please keep us posted.

 

Many thanks,

 

Louis

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Re: Unable to create online account

Hi Louis,

 

still trying to create an account, still getting the same issue

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Re: Unable to create online account

Morning DBeckett25, 

 

Can you confirm if you've tried clearing your cache and cookies or trying a different web browser to register?

 

Alex_Rm

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Re: Unable to create online account

Hi,

Yes I’ve tried on mobile device, and two different PC’s and still get the same issue

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Re: Unable to create online account

I've been trying to log in and/or register an online account since May. I've had a few attempts by the support staff to fix this issue, but to no avail. Their backend systems are clearly horrendously broken and the front-line staff are unable to do anything about it.

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Re: Unable to create online account

Hi DBeckett25,

 

Thank you for informing us of this. Are you able to confirm what stage of the sign up you are getting to, for example have you got to a stage where you are increment any of your own details? This will help us identify what route to take in fixing this issue. Please keep us posted.

 

Many thanks,

 

Louis

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Re: Unable to create online account

Hi, 

 

I go all the way through creating the account entering all details, complete the next step with the web safe settings and then on completing the signup get the issue 

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Re: Unable to create online account

Hi DBeckett25,

 

Thank you for confirming this. We would like to have a further look into this for you via a private message, it will require running through some security questions. I will follow up right away.

 

Many thanks,

 

Louis

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