I've been trying for a few days now to create a my virgin media account to use the app and manage my account, but keep getting the same "sorry, something went wrong" notification - anyone found a way around this or know how to fix it?
Welcome to the community forums and thank you very much for your post. We are sorry to hear that you have been experiencing an issue when trying to set up your online account. Have you attempted to register since? If so, have there been any changes or are you facing the same error message? Please keep us posted.
I've been trying to log in and/or register an online account since May. I've had a few attempts by the support staff to fix this issue, but to no avail. Their backend systems are clearly horrendously broken and the front-line staff are unable to do anything about it.
Thank you for informing us of this. Are you able to confirm what stage of the sign up you are getting to, for example have you got to a stage where you are increment any of your own details? This will help us identify what route to take in fixing this issue. Please keep us posted.