I've been trying to register an account, getting the following error for months on different browsers and after clearing cache etc.
We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.
Thank you for reaching out to us in our community and welcome, I am sorry to hear you aren't able to set up a online account, I have tried to have a look your end however was unable to locate your account,
so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.