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Unable to create account / password


I am a new virgin customer who has activated their service. I have tried on many occasion for many a day to try and get an account created for 'MyVirginMedia'. However I have encountered a seemingly recurring issue (judging by the frequency of similar posts on this forum) of being unable to get the website to accept any password I try and enter. 

I do not wish to receive a response telling me that my password must be: 

  • "Between 8-10 characters
  • Start with a letter
  • Contain at least one number
  • No special characters"

Every single password I have tried has fit this criteria to a T.

I need this to be resolved ASAP, otherwise I will have no choice but to cancel my contract as I am within the 14 day grace period and it is imperative that I have access to MyVirginMedia over the course of my contract. It is unacceptable to have customers unable to access their bills.

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Re: Unable to create account / password

Hi @Angus1872 thanks for your post although I'm sorry to hear of your concerns raised here about your My Virgin Media.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks

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