I am a new virgin customer who has activated their service. I have tried on many occasion for many a day to try and get an account created for 'MyVirginMedia'. However I have encountered a seemingly recurring issue (judging by the frequency of similar posts on this forum) of being unable to get the website to accept any password I try and enter.
I do not wish to receive a response telling me that my password must be:
- "Between 8-10 characters
- Start with a letter
- Contain at least one number
- No special characters"
Every single password I have tried has fit this criteria to a T.
I need this to be resolved ASAP, otherwise I will have no choice but to cancel my contract as I am within the 14 day grace period and it is imperative that I have access to MyVirginMedia over the course of my contract. It is unacceptable to have customers unable to access their bills.