Unable to create account on Virgin Media website

[lazerfaze]

I have been trying and trying to setup an account but no matter what I try it wont let me

I get different errors constantly. Currently I am getting "Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)"

Other times I get to choose a password but no password entries are accepted regarless of if theyre strong enough

please help

[lazerfaze]

Now I am getting API03 code error

[Ilyas_Y]

Hey @lazerfaze, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the My Virgin Media account setup 😞
May I ask if you're able to send a screenshot of the issue?
Are you able to try a different email, web browser or a different device?

Let us know.

Kind regards,
Ilyas.

[lazerfaze]

I can't use a different email address as it just says I have to use the one that I used when signing up with virgin for my internet. 

I have cleared my cache and tried 3 different devices. It's the same no matter what I try

 

 

[Carley_S]

Thank you for sending those screenshots @lazerfaze

Can you please try a password that is between 8-10 characters long. Please also ensure that you do not use any special characters and only numbers a letters. 
Let us know if this has worked for you. 

[lazerfaze]

Same problem I'm afraid. Doesn't matter what password I try, it's always the same outcome 

 

[Carley_S]

Are yo using Chrome as your browser?

If so, can you please try using a browser other than Chrome and try using this link here. When creating your password please make sure you're follow these below criteria; 
 

• Between 8-10 characters
• Start with a letter
• Contain at least one number
• No special characters
   

[lazerfaze]

Exactly the same problem. Using Edge on my laptop

This is after 2 or 3 errors popping up as mentioned in my initial post 

 

[lazerfaze]

If a support member could send me a private message I am happy for you to try signing up on my behalf

[Tom_W1]

Hi @lazerfaze thanks for your post although I'm sorry to hear of your concerns raised regarding signing up to My Virgin Media.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!
Many thanks