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digbyp
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Unable to create a My Virgin account

Have been trying for past 18 months to create a My Virgin account!!!

I have tried again now since not trying for 6 months and same response, unable to create an account. Previously, I have been advised that I am unable to create an account because I do not have a broadband package. That is true, i have phone only.

I want to be able to login, check account status, check and view pdf bills etc

Can someone sort this for me


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Zak_M
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Re: Unable to create a My Virgin account

Good morning @digbyp

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with signing up to use the my virgin media account. 

 

I am able to look into this for you. 

 

I will drop you a PM so that I can get some account information.

 

Kind regards,

Zak_M

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andymoreton
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Re: Unable to create a My Virgin account

I am also unable to create an account. My broadband has now been installed, but whenever I try an create an account I get the following error (also included screenshot):

Sorry!

We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.

andymoreton_0-1612437126137.png

I have attempted using different email addresses, but it fails each time.

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Zak_M
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Re: Unable to create a My Virgin account

Good afternoon @andymoreton

 

Ill be more than happy to take a look into this for you. 

 

I will drop you a PM now for some account information. 

 

Kind regards,

Zak_M

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