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pammybabe
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Unable to contact

Tried to contact today with 150, 0800, and 0345 numbers.  None are working, just dead and cut you off.  How am I supposed to get in touch.  Also,used Twitter.

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dethomas
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Message 2 of 11
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Re: Unable to contact

I think at the moment they are inundated with calls. I had a similar experience, but eventually my call was answered and I was put on hold until a representative became free.

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Gareth_L
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Re: Unable to contact

Hello pammybabe

Sorry you have not been able to get in touch. 

Can I please ask what it was you needed help with and I shall try my best to get this sorted 

Gareth_L

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yarfik
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Re: Unable to contact

wont use social media

just been on the phone myself regarding a few issues - an i get cut off after ;isten to crapy music just over an hour

try 789

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pammybabe
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Re: Unable to contact

Eventually got through on 150 but never spoke to a human.  I want to tell them my wi fi box goes off line very frequently.  Have reset many times by using the reset button.  I think it’s old and needs replacing.

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Gareth_L
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Helpful Answer

Re: Unable to contact

Hello pammybabe

I have been able to locate your hub from the Forum details 

I have just arranged for a new hub3 to be sent out 

This can take up to 5 days 

Gareth_L

pammybabe
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Re: Unable to contact

Thanks.  Will we have to connect it ourselves?

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pammybabe
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Re: Unable to contact

Thank you for this Gareth.  We have installed the new hob which worked ok but today it went off again and was completely dead, no lights at all so had to reset the box.  

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Megan_L
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Re: Unable to contact

Hi Pammybabe, 

Thanks for your reply, I am sorry you had some trouble with your new box. 

I have had another look at your services on our side and I can't seem to see any problems, its sending a signal to our servers which means it's online and working. 

Please let me know any more info about this.

Thanks,

Megan_L

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pammybabe
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Re: Unable to contact

Hi Megan

thanks for reply.   It hasn’t gone off again so hoping it will be ok now.  On another topic I have weak security on my iPhone in the settings . Is that ok?

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