Been trying to contact for the past two weeks to discuss moving home. It's now reached the point where I wish to cancel, yet I am unable to, given the impossible task of contacting Virgin Media. This should task should surely be possible using the website. Virgin seem to deliberately require contacting them. This simple task should not requires hours of my life spent on hold either by useless bot, or phone.
Do I really have to resort to making contact by phone or by post to cancel a service I signed up for online? There is no technical to excuse that explains their inability to provide an online method of cancelling. Thus, I can only assume that this a deliberate anti-competitive policy reflecting their anti-consumer business practices.
If a member of staff reads this and can that would be much appreciated and will save me contacting CISAS.
You can cancel by donkey post (use recorded delivery, address on this page), but alsocomplain to Ofcom, and do it today. They won't get involved in your complaint, but they monitor VM's performance on complaints and service standards, and by complaining you're helping add to the evidence that will hopefully result in a proper regulatory investigation, since difficulty cancelling is a repeated complaint round here (along with failure to properly process a cancellation request). I'd suggest you comment in the Ofcom complaint that this fiasco around the supposedly simple business of closing an account is a particularly serious breach of Ofcom General Condition C1.8, which requires that cancelling a contract is quick, simple and easy.
Re: Unable to contact Virgin Media team with success in solving my complaits in different issues
please can i have right virgin media team or person thats not the ones you get through by dialing 150 off landline, but contact details that able to give me answers, understand my issues and give me the help and time instead making me feel im customer from hell because i asked them to help with more then 1 question or complait before they forward me to someone else that will help but dont so now this is my last chance to having success in finding right vm help, contact number or email that will help and solve issues,give right answers and assissance or resolve different area as a customers. i.e my account, billing, account and texts regular saying make a payment. payment missed ,vm monthly bill is high enough never mind constant late fees that wrong and no help to solve it just excuss, the late payment fees and charges are being added alot even though i pay every month (bank statements to prove last 12 months ) and i can go back to 2018 if need to as thats when i move over to virgin from talk talk . example this month i paid 31 july but account billing is saying not had julys payment. also im out contract so times ive tried to get package that help me lower monthly payment i get told deals that more in cost but get more and better witch no good, my broadbands quiet high speed but good when feels like it, i need new package deal but seems vm seem to not look after there customer of many years but just about great offers for new customers so if you could be give me details for team that i can contact to finally help before i just stop paying and theyll get same treatment and communication i got, no answer or help