Virgin Media Community

[alexjowen1]

Hi everyone, I changed mobile phone provider yesterday to O2 and instead of taking my old number with me I decided on a fresh start with a new number, I've been going through my accounts to update my contact information and for some reason I cannot update it on My VM.

Does anyone know of a fix? 

Many thanks 🙂

[Tom_W1]

Hi @alexjowen1 thanks for your post, although I'm sorry to hear of your concerns raised in trying to update your contact details.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM to arrive shortly and respond directly when you can!

Many thanks

[alexjowen1]

Thanks, I’ve replied to the PM.