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MattA1
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Unable to change forgotten password

Hi,

I've forgotten my password to my Virgin Media account but I can't seem to reset it. I can put in my security answer and date of birth but I when I enter a password I get the message that some information has been incorrectly entered. When I try again I get sent back to the start of the process.

Thanks for any help on this.

Matthew

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Ryan_N
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Re: Unable to change forgotten password

Hi MattA1, 

 

Thank you for your post and welcome to the forums. 

 

Sorry for the delay in response here. This is something I am able to help with - if you still need help, let me know and I will send you over a private message 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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MattA1
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Re: Unable to change forgotten password

Hi,

Sorry for the delayed reply. I would like your help on this matter - please send me a private message.

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Zak_M
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Re: Unable to change forgotten password

Thank you for coming back to us @MattA1 

 

I will pop you over a PM. 

 

 

Kind regards,

Zak_M

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