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JB1948
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Unable to change change account password

Good evening 
I have researched this forum and called the helpline and I’m hitting the same brick wall as everyone else 

for some reason I cannot access my account to change my password, it keeps going round in circles.

tells me doesn’t recognise my email address doesn’t recognise my password 

tried various browsers even tried my laptop and nothing 

please can someone help

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Gareth_L
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Re: Unable to change change account password

Hello JB1948

Sorry to hear about you not being able to reset your password 
I am more than happy to take a look at this for you

But first are you still an active customer?

If so, 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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