I'm moving house tomorrow to an area that doesn't have Virgin broadband/phone/tv. I'm well out of contract but can't contact anyone at Virgin on 150 to cancel. The message is to follow the instructions on virgin media.com/help moving home but the instructions just default to calling them. I've been trying to contact them for over a week and there is no live chat on their webpage or email contact. This means that from tomorrow, the new residents of the property can just plug their phone in and run up my bill etc. Any suggestions? I can cancel my direct debit and fight it out with them when the can't get their money but would rather try and sort this out properly in advance. Thanks.
I think I've answered my own question. Letter going off in the post today to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham NG2 3GG. which I found in the Terms and conditions page. In this day and age of technology, there should be an option on their website to do this.