Unable to access account! - We didn't recognise the username or password you entered.

[PeteLeQ15]

I am unable to access my account , being advised that either my username or password are not recognised.  I have tried numerous times over the past week but no joy.  Any ideas please?

[Steven_L]

Hey PeteLeQ15,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your account, is this an email account or online account?

Have you tried to use the forgotten password link to get the password reset?

Kind Regards,

Steven_L