This is also happening with my account, I do not have the options listed in their instructions, would have thought it would've been fixed given this thread is many months ago... evidently not, can someone please assist?
[MOD EDIT: Post split to create own thread]
Thanks for posting and welcome to the community. Please make your own thread in the future 🙂 this is purely to ensure no work is missed. We've moved it for you this time.
I'll send you a PM now to sort the E-Billing out.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill