Unable to Register

[DChowdhury]

Hi Team,

I would need to request for cancellation of my virgin media account. However in order to do so via live chat I was being asked to login. I tried registering myself but it is NOT accepting any of the passwords I have provided so far.

I have tried using different devices and cleared the cache as well. I am following all the password policies and though it is considering the entered password to be a strong one it is not finally accepting and creating my account. 

Any help would be much appreciated.

Thanks.

[Client62]

VM Cancel:

Cancel by signed for letter :

https://www.virginmedia.com/help/cancel-virgin-media

Cancel online :

https://www.virginmedia.com/support/help/broadband-tv-and-landline?openExternal=true

[DChowdhury]

Thanks Client62 for the response.

However I am not in the UK currently and so option 1 and 2 is not feasible.

The only option for me would be online chat but like I said I am unable to do so because I cannot register myself into my virgin media account. The online chat requires a signed in user.

[Ashleigh_C]

Hi there @DChowdhury 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced issues arranging your cancellation and thank you to our community member Client62 for their help so far. 

I would be happy to look into this further with you via a Private Message to see what we can do. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hi there @DChowdhury 

Thank you for chatting with me via the PM and I am so glad that we have resolved this. If you do have any further issues at all please do let me know.