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Unable to Register - website problem HELP NEEDED

SF737892143
Joining in

Similar issue to MANY reported here. Website seems to have major problems registering account. I chatted with Support who said they would resolve this but have not. PLEASE HELP sort this out.

Every time I try to register my account I get this message:

'Sorry, there was a problem registering that password. Please choose a different one.'

This despite the password meeting all required criteria 

Screenshot_6.jpg

4 REPLIES 4

SF737892143
Joining in

Trying to register new account here. Tried this for more than an hour now on different devices and browsers. It's definitely a virgin problem. website here: https://www.virginmedia.com/my-virgin-media/register/

Hi SF737892143,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you have been unable to register an Online Account.

I would love to help, I will send you an invite into a private chat, once received click on the envelope to accept.

Regards

Paul.

Can you do the same for me? I'm having the same issue

Hi SteffGosling,

Thank you for reaching out to us in our community and welcome sorry to hear you have also been unable to register an Online Account.

So I can help I will send you an invite into a private chat, once received click on the envelope to accept.

Regards

Paul.