Hi again Anne 1966
I do apologise for stepping in on your original post but I do hope the posts that followed were of interest and information to you with the added benefit of keeping you at the top of the subject list.
It is an important subject: Subject: How a utilities merchant respects and treats the loyalty of their clients.
Virgin Media are currently featuring a 'Sale' on 18 month Contracts.
I get the feeling that both CEO and Director of Customer Services are busy herding others into the stockade at the expense of the existing herd.
In my case I am almost exactly half way through my Contract and it HAS been bumpy ride. Even the dog has died.
Thank Goodness I had excellent Virgin Media broadband and have met excellent Forum Team members along the way to enable the coping as the bills escalate.
Oh and a thank-you, sincerely meant, goes to John_GS for his honest minimalist and helpful final reply (it spoke volumes through it's brevity).
So as was once said by Shakespeare: "Is it to be Accept or Walk?" THAT is The Question!
Best Regards
DrawnClaws