In July last year. I asked for my package to be reduced to save money... It took approximately 4 mths to get thhis actioned and 2 phone calls from a managers however it was agreed the best course of action was too have a phone line installed to reduce my package
However virgin cancelled the install in December and re made it for Feb the 4th and after some arguing back and forth put a credit on my account so that I didn't have to wait for the reduction because they were making me wait for the install
I'd like to add I will not be using the phone line at all for in or outgoing calls I am. Having it because. They said it was cheaper. For me to have
Fast forward to February and my broadband developed a fault and an engineer came out... I mentioned. The phone line to him but he didn't make much of it he fixed my fault. On the day of the phone install I waited and no one showed up and now I've been billed like the phone line never existed and no appointment change sent.
Ive been at this now since July 2020
Totally fed up and need this sorting once and for all
And when I try an post the only board it will let me select is "my virgin app" so apologies if this ends up in the wrong place
You first asked the Forum for help for the understandable reason you were on ssp. That was on 06-09-202012:13.
Since then you have posted several times more (all same problem) but with each "new post" no one sees what has gone before. I fully appreciate just how raw and angry you must be feeling and that does not help resolve.
When I sign in and look at "My Virgin Media" I see:
If you see something similar then you do have the ability to plug a phone into the back of your router.
For free you can dial 150 to get help.
I can see you are someone who replies to posts like this. I am not on everyday but am quite willing to start a discussion to resolve your situation.
Does it show that you're subscribed to landline services with us via your My Virgin Media account here?
If you're landline service is showing as subscribed, do let us know and we'll look into this further for you and find out why it's not working. It if has been set up recently, it's likely that you'll be set up for VoIP connection, meaning that your landline will be plugged into the back of your hub rather than the wall socket.
If your landline service isn't showing, you would need to please text us on 0753 305 1809 or call us on 0345 454 1111 and our team will get this added on for you.
Sorry that this isn't reflecting on your account @Hippolincs.
We are unable to arrange any account or package changes from the forums, please could you call into the team on 0345 454 1111 or via text on 0753 305 1809 and we can get this looked into further and make the correct arrangements for your telephone line to be installed.