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Saxby50
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Ultimate oomph bundle sim card missing

I recently noticed that as part of our ultimate oomph package an unlimited data SIM is supposed to be included. When I rang customer service after spending more than half an hour trying to get through I was told I need to speak to Virgin mobile to get this sorted. When I rang Virgin mobile I was told to ring Virgin media customer services as the SIM card is part of an overall Virgin Media package.

I being given the run around and would be grateful if somebody could help me get this sorted out please.

 

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Serena_C
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Re: Ultimate oomph bundle sim card missing

Hi @Saxby50

Welcome to our Community Help Forum 🙂

Thank you for making this post regarding the SIM you should have received with your Ultimate Oomph bundle, I'm sorry to hear it hasn't arrived. I would like to take a further look into this for you, I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can!

Best wishes,

Serena

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