Virgin Media Community

[hotbath1962]

Good afternoon

I'm paying £134 a month for the Ultimate oomph package and have had a letter re a March price increase.  However if I had a new contact I'd only be paying £79 a month for the next 18 months.and upgrade from V6 to 360 boxes/software.

How can I switch to a new contract?  I can't get through on the phone via 150 as the line is either engaged or I'm left on hold in perpetuity.

Thanks

Philip

[Andruser · Accepted solution]

Try at 8am is generally reckoned to be a good idea.  Or when lines open on Sunday morning is often a very good time.

A higher risk strategy, cancel and hope for an outbound "retention call back".  If you get the call this will probably be the best price, if you miss the call (or it is never made) then you've cancelled and either services cease, or you have to make a rather embarrassing call explaining that you didn't mean to leave, and can you retract your cancellation.  If Openreach speeds would be acceptable, you could try and schedule a connection for the day before your VM services are formally cancelled (noting the risk of any delay on that new connection), order a Sky or BT package, and then you're covered for continuity, and you've got a very strong negotiating position if that retention call does come.

[hotbath1962]

Thanks for the.advice,  I managed to get through at 8am on Sunday morning.