VM seem to be making it almost impossible to upgrade to the Ultimate Oomph bundle at a reasonable price.
Yesterday I was on a web chat with the Retention Team who offered me the bundle at £101/month. For new customers the price is £89/month. The excuse given is that £89/month is what they offer to get new customers. From this I can only assume that they don't care about retention of loyal customers.
I then phoned today only to be offered the exact same package at £121/month (ie an extra £384 per year for being a loyal customer!!). I said that this was £10/month more than I was offered yesterday & was told to go back onto chat & get the offer.
So I went back onto chat, only to be told to phone 150!!!! After saying that I had already done this I was told, ok we'll transfer you back to the Retention team.
At this point I got a message saying the Retention team don't operate after 6pm so to try again in the morning!!! I had been transferred to a closed department.
At this point I'm wondering....
Do VM care about customers that aren't new?
Why are there so many prices for exactly the same package?
Why is everyone I talk/chat to giving me a different price?
Will it ever be possible to get the package I want at a reasonable price?
Any help would be appreciated
