Virgin Media Community

[mwats]

Is it possible to request a call back from someone in a UK call centre?  Multiple issues over the last week, compounded by poor phone lines to an oversees call centre and a mutual understanding barrier.

[newapollo]

Hi @mwats 

I'm afraid the forum team don't have access to arrange callbacks.

There is also no way to guarantee that you can speak to an agent from a UK call centre.

All calls are fed through the IVR system which allocates the call to the first available agent, irrespective of their location.

You may have more chance though of speaking to a UK agent if you call at 8am when lines first open and are least busy.

Is this regarding your regrade request from your other thread <<< here >>> ?

[mwats]

Thanks for the response, yes it is.