Typo on surname so cant get volt

[Billygumboots78]

I have had virgin broadband for a long time. But have 1 letter wrong on my surname. My son now has a o2 contract at the same address but we can't get the volt extras as the surname is spelt different. I have tried filling in the name change form but havent  heard anything back yet any advice ? 

[Lee_R]

Hi @Billygumboots78 thanks for posting and welcome to our community.

Sorry to hear the issue with your surname being incorrectly spelt has not yet been resolved and sorry for any inconvenience this may be causing. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Billygumboots78]

Hi 

Just wondered if anybody knows how long it takes to get Volt extras added to your account. I know it says 14 days on the website but it's been about 20 days now and haven't had anything. How long have others taken to get the boost. Does it usually take longer or do i need to start asking virgin and O2 what's going on.

Thanks