Typed my email address wrong when registering for Virgin Media

[marcob98]

Can't access new Virgin Media account because I typed my email wrong and now I can't access it. For some reason Virgin Media live chat, whatsapp and phone number all don't work/give me a solution to this problem. 

All the Virgin Media options in the Help & Support page all require me to have access to my Virgin Media account; how am I supposed to make use of these help options if I can't access the account in the first place?

[Tom_W1]

Hi @marcob98 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks

[adrivzyl]

Hi, can you please assist me with changing my email address on my profile. I entered my email address without the last characters when I registered and as a result couldn't verify my email address. I would like to be able to verify and login on my profile.

Thank you

Adrivzyl

[Steven_L]

Hey adrivzyl,

Welcome to the community and thanks for taking the time to post here on the forums.

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L