Two accounts with same email address

[guardo]

Hello

I have two accounts (different addresses) both signed up with the same email address.

However I can only see the first account in My Virgin Media. 

I tried to register the second account on My Virgin Media with a different email address, but it says I must use the email address I obtained the account with, so I couldn’t proceed. How can I set up/see the second account?

Thanks

[Ashleigh_C]

Hi there @guardo

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing this issue with your account, I'd be happy to take a closer look for you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.