So I have two Virgin Media accounts linked to one email address. This is because one of them is for my mum (who doesn't have an email address) who has been with Virgin for ages. The other is for my house which I have recently signed up to.
The only problem is I can only access the bills/payment details for my mum's account and not my own! So I don't know if a direct debit has been set up and I can't check my usage etc.
Please can someone let me know how I can either switch the viewing of accounts on the same address of if I can provide a different email address for my own account?
Thanks for coming back to us with this information. Unfortunately, there isn't a way for us to put 2 accounts onto a single email address within the My Virgin Media portal.
There are two options here, you can either create a second email address and use that to register your account for your own address. Or, you can create an email address for your Mum and change it through her My Virgin Media account and then use your own email on yours.
I'm sorry to hear about the issues you've had with your online profile. I will look in to this for you and further investigate the matter. Watch out for the purple envelope inviting you to a private message 🙂
Whilst Ilyas is assisting me with this, can you please assist me with another issue?
It has been over 28 days since my installation which took place on the 8th July and I have still received no email or communication regarding the free LG tv that was a part of the offer of signing up to the bundle I did.
Please can you investigate as to why there is a delay and speed the process up as I have now waited longer than expected for this.
I do wonder if without chasing, would I ever receive the TV.
Hardware Gifts Our trusted partner Exertis will despatch your hardware gift within 28 days of the activation or installation of your Virgin Media services. Once your gift has been despatched, it should be delivered to you within 14 days.
I have not received my gift / voucher after 28 days? What do I do?
I haven’t received my gift
Remember, if you are receiving a Virgin Media free gift of hardware or wine, it can take an additional 14 days for your gift to get to you once it has been dispatched. It is possible that the courier attempted to deliver it while you were not at home. If they did attempt a delivery, they will drop a card through your letterbox letting you know how to rearrange your delivery.
If you have not received your gift after 14 days of being dispatched, text us for free on0753 305 1809and one of our team will be happy to help