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Cazbarfeatures
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Tv, landline and broadband contract ending May 9th

Hello,

My contract is ending soon and I have been trying to speak to someone about negotiating a better deal.  I have tried online and waited hours with no reply.  I have tried 150, waited ages and got cut off.  I have even emailed the executive team 3 times...no response.

I realise that it may take them longer to respond at the moment but how is it fair that they tell you you're going to pay a load more and give you no channel to discuss.

What works??

thank you in advance

Caz

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Zak_M
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Re: Tv, landline and broadband contract ending May 9th

Good afternoon @Cazbarfeatures 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues re-negotiating your contract, unfortunately this isn't something that we are able to do from here, you would need to give the retentions team another call. 

 

Kind regards,

Zak_M

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