Trying to stop my cancellation

[Help71]

I have been trying to cancel my account for the last 4 hours. I have been on hold on the phone, webchat and WhatsApp. An advisor picked up the call after being on hold for 2 hours then when I said I want to cancel they cut me off. This is terrible customer services. The reason for the cancellation was that the broadband does not work. I feel sorry for existing customer who have a query if this treatment is anything to go on. 

[Vikki_M]

Hi Help71

Thank you for your post and welcome to our community.

I am sorry to hear the call connection was lost, this wouldn't have been intentional.

I will send you a private message now so I can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop back to me when you can.