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Trying to stop my cancellation

Joining in

I have been trying to cancel my account for the last 4 hours. I have been on hold on the phone, webchat and WhatsApp. An advisor picked up the call after being on hold for 2 hours then when I said I want to cancel they cut me off. This is terrible customer services. The reason for the cancellation was that the broadband does not work. I feel sorry for existing customer who have a query if this treatment is anything to go on. 


Forum Team
Forum Team

Hi Help71


Thank you for your post and welcome to our community.

I am sorry to hear the call connection was lost, this wouldn't have been intentional.

I will send you a private message now so I can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team

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