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Trying to steal money off me

After moving into a temporary council property after my wife died with my 2 kids I needed internet for the kids school work,i phoned virgin up and told them my circumstances and i would be moving as soon has I get a permanent house and the area I am wanting to move to doesn't have virgin the guy said that was fine so after a few month I moved...now virgin want 18 months worth of money off me, when I ordered the dude said there would stop it but that's not the case...I feel virgin have robbed me and lied to me 

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Re: Trying to steal money off me

Hi badcleary,

 

Thanks for posting and welcome to the community. Firstly condolences from all at Virgin Media. 

 

I'd like to look into the account for you so we'll continue this via PM to discuss securely. Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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